The things nobody plans for

Collected from your room, washed the way ihram must be washed, and back before Fajr.

• No starch, no scent, no bleach
• Pickup within 25 minutes of asking
• Back in 6 hours, or overnight before Fajr

Halq or taqsir by a licensed barber who comes to your hotel floor lounge.

• Sterilised blades, one per person
• Group rate from four people
• Slots right after Isha and before Fajr

A room basket: Zamzam, Ajwa dates, biscuits, fruit, baby needs, whatever your family runs out of.

• 5L Zamzam per delivery (hotel limit)
• Left at your door if you are at the Haram
• Arrives in about 40 minutes

Blisters from tawaf are the most common thing we are asked for. A 24-hour pharmacy near the Haram sends within the hour.

• Blister plasters, paracetamol, rehydration salts
• Pharmacist can call you to check
• Prescriptions handled with the clinic

Attar and oud are the thing everyone takes home, and the easiest place to be overcharged. We list graded, sealed bottles with what they actually are — and the alcohol-free ones you can wear outside ihram.

• Alcohol-free attar clearly marked (never wear scent in ihram)
• Oud graded by origin — Cambodi, Hindi, Maliki — with the price per tola
• Sealed and boxed for hand luggage, gift wrap on request

A tailor comes to your hotel, measures you, and delivers a jalabiyah, thobe or abaya before you fly. Two fittings, no walking to Masfalah in the heat.

• Jalabiyah, thobe, abaya, kaftan and children’s sets
• Measured in your room, delivered in 48 hours
• Madinah cotton or Japanese poplin — you choose the cloth

The same kitchens that cook for you can cook for pilgrims who arrive with nothing. Meals are handed out at Bab Ali after Maghrib.

• Give 10 meals or 200
• Given in a name if you want
• You get a photo of the distribution, not a receipt